Explanation Of Our Office Policies
Please sign in when you arrive and take a seat in the waiting room. We have provided a television, and reading material for your convenience. We also have a wide selection of coffees, teas, and juices, feel free at any time to ask for a drink. We request that you supervise young children. Children cannot be left unattended in the waiting room while you are seeing the doctor.
No-Show Policy
Telephone
We encourage you to call with any questions you may have concerning your medical care. Please understand that when you call, the doctor is often with a patient, and it would be unfair to the patient under examination if the doctor were to interrupt the examination to answer every telephone call. If you have any questions that require immediate assistance, please feel free to speak with our Office Manager.
If your call concerns an emergency, the doctor will be contacted at once. Otherwise, your call will be answered at the earliest opportunity. Please note that most phone calls are answered in the late morning and late afternoon, after all waiting patients have been seen.
Fees & Insurance
Payment for office services, including any co-payment, is due at the time of the office visit. Please remember that the responsibility for the payment of medical bills rests with you, the patient. Both Vision and Medical insurance is a method for reimbursing the patient. As such, the agreement for insurance payment is between the patient and his/her insurance company. Insurance companies are under no obligation to send payment to the doctor.
In most cases the office will gladly file with your insurance company. Whether your insurance company pays all, only a portion, or nothing on your bill is a matter between you and your insurance company. We cannot influence an insurance company's policies regarding the extent or amount of payment. You are responsible for any portion of the bill not covered by insurance. In the event of financial hardship, contact our office manager to make specific arrangements for payment.
